Privacy Policy

Last updated August 13, 2026

This policy explains what Premier Cleaning Systems Inc. (“we”, “us”) collects when you use the Buddy and Premier Pros applications and websites (the “Platform”), how we use it, and the choices you have.

1. Information we collect

• Account information — name, email address, phone number, and company where relevant, provided when you register or accept an invitation.
• Service addresses and location details — the addresses you book service at, including access notes you add, and the division/subdivision used for pricing and dispatch.
• Job details and photos — descriptions, schedules, chat messages, ratings and feedback, and photos taken by crews to document the work area before and after service.
• Payment information — processed by Stripe. We receive transaction status, the card brand, and last four digits; we never store your full card number. Crew payout accounts are likewise held with Stripe.
• Background-check information (crews only) — crews and their workers are screened through Checkr. We receive the screening status and result; the underlying report is held by Checkr and subject to Checkr’s own privacy policy and the Fair Credit Reporting Act.
• Device and usage data — device push tokens for notifications, app version, and logs of actions taken on the Platform (for example when a job status changes).

2. How we use it

• To operate the marketplace: quoting, booking, dispatching crews, messaging, and payment.
• To verify crews, including licenses and background-check status, before they may accept work.
• To send service notifications (job updates, chat messages, receipts) by push or email.
• To resolve disputes, prevent fraud, keep the Platform safe, and comply with legal obligations.
• To improve the Platform using aggregate, de-identified usage patterns.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Who we share it with

• Between participants of a job — a booked crew sees the name, service address, and job details it needs to perform the work; the customer sees the crew’s business name and its assigned workers.
• Service providers — Stripe (payments and payouts), Checkr (background checks), our hosting and database providers, email and push-notification delivery services, and mapping services used to display job locations. Each receives only what it needs to perform its function.
• Builder programs — for jobs booked under a builder program (such as Lennar on Premier Pros), job status and billing records are shared with the sponsoring builder.
• Legal — when required by law, subpoena, or to protect the rights and safety of users and the public.

4. Retention

We keep job records, payment records, and audit trails for as long as needed to provide the service, resolve disputes, and meet tax and legal obligations. Chat threads for completed jobs are archived rather than deleted immediately, because they are part of the job record.

5. Your choices and rights

• Access and correction — you can view and edit your profile information in the app.
• Deletion — you can request account deletion directly in the app from the account screen. We delete or de-identify your personal information except where we must retain it (for example, completed payment records).
• Notifications — you can control push notification categories in the app’s notification preferences and unsubscribe from non-essential email.
• Depending on where you live, you may have additional rights (such as portability or objection). Contact us at the addresses below to exercise them.

6. Security

Data is encrypted in transit, access to production data is restricted by role, and every administrative change to a job is written to an append-only audit log. No system is perfectly secure; if a breach affects your personal information we will notify you as required by law.

7. Children

The Platform is not directed to children and may not be used by anyone under 18.

8. Changes

We will announce material changes to this policy in the app or by email before they take effect.

9. Contact

Privacy questions and requests: support@buddytrades.com (Buddy) or operations@premierpros.com (Premier Pros).