Terms of Service

Last updated August 13, 2026

These Terms of Service (the “Terms”) govern your use of the Buddy and Premier Pros mobile applications and websites (together, the “Platform”), operated by Premier Cleaning Systems Inc. (“we”, “us”). By creating an account or booking a job through the Platform you agree to these Terms. If you do not agree, do not use the Platform.

1. What the Platform is

The Platform is a marketplace that connects customers who need home services — cleaning, repairs, inspections, and related trade work — with independent service crews. Crews are independent businesses, not our employees. We facilitate booking, scheduling, messaging, and payment; the crew performs the work.

2. Accounts

You must provide accurate information when you create an account and keep it current. You are responsible for activity under your account and for keeping your credentials secure. Accounts for builder programs (such as Lennar divisions on Premier Pros) are created by invitation; Buddy accounts may self-register. We may suspend an account that violates these Terms, presents a safety risk, or is used fraudulently.

3. Booking and pricing

Quotes shown before you book itemize the base price and any applicable uplifts — weekend, same-day, evening, and optional coverage tiers (Standard, Advanced, or Premium). Coverage tiers adjust the price of the job and the scope of protection that applies to it; they are not an insurance policy issued to you.

• Hourly services are quoted from the purchased duration. Your card is charged after the work is completed, based on the quoted total for the purchased hours.
• Fixed-price products (for example, a mold test) are authorized for the full quoted total when you book and captured when the work completes.
• Same-day booking is not available on published holiday dates, and certain times or dates carry the uplifts shown in your quote before you confirm.

4. Cancellation

• You may cancel a job free of charge at any time before a crew accepts it, directly in the app.
• After a crew has accepted, cancellation is handled through support so we can coordinate with the crew: contact us in-app or at the addresses below and our operations team will process the cancellation and any refund that applies.
• We may cancel a job for safety, fraud, or operational reasons; if we do, you are not charged.

5. Payments

Payments are processed by Stripe. We do not store your full card details. By booking you authorize us to charge your payment method for the quoted total and any adjustments you approve. Builder-program jobs may instead be billed against a purchase order supplied at booking. Refunds, when approved, are returned to the original payment method.

6. Crews and background checks

Crews are independent contractors responsible for their own tools, licenses, insurance, and taxes. Crews and their workers complete identity and background screening through Checkr before they are verified to accept work, and licensed job types additionally require proof of the applicable license. Verification does not guarantee any particular result; you remain responsible for supervising access to your property.

7. Conduct and communications

Job chat exists to coordinate the work. Do not use the Platform to harass others, to move transactions off-platform to avoid fees, or to post unlawful content. Ratings and reviews must reflect your genuine experience. We may review messages and photos connected to a job to resolve disputes and enforce these Terms.

8. Photos and job records

Crews may photograph the work area before and after service to document the job. These photos, along with clock-in/out records and job details, form the record used to resolve billing questions and disputes.

9. Disclaimers and liability

The Platform is provided “as is”. To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, or consequential damages arising from use of the Platform or the services booked through it. Our total liability for any claim is limited to the amount you paid for the job giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

10. Termination

You may close your account at any time from the app’s account screen, which also lets you request deletion of your data. We may suspend or terminate access for breach of these Terms.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in the app or by email before they take effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms.

12. Contact

Buddy customers: support@buddytrades.com. Premier Pros customers and builder programs: operations@premierpros.com. Crews: crew@premierpros.com.